press 1 for English

You know how people get all worked up about “press 1 for English”? I see it all the time, posts on facebook complaining about this. Well, most of these posts express anger at those who’d rather hear a different language in their IVR interaction.

A couple of things about that. These are people who likely speak more than one language, and most of the people angry about it only speak English. Is it like some type of envy? That they’re jealous that they don’t have other options because they never learned another language? But instead it’s coming out like displaced anger?

The other thought I had is that they shouldn’t get mad at these people. They should be mad at the companies. It’s the companies that put the recording on. If they don’t think companies should be putting “press one for English”, they need to express that to the company doing it.

Actually, their thought is probably that “American companies shouldn’t be doing this”, or that “This is America, we speak English here”.

But guess what? There is a trend of profiting American companies that are moving their base overseas to avoid American taxes. Why aren’t more people mad at them?

List of companies incorporating overseas after the jump.

american-companies-that-have-incorporated-overseas-1238

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